Trust and safety
Hiring someone to work in your home, or working in a stranger's, takes trust on both sides. Here's how Skillteq helps, and what it can't do for you.
Payments are held, not handed over
When you book, you pay through the app and Skillteq holds the money. The pro can see it's there, so they can start with confidence, but it isn't theirs until the job is done.
The payment is released when you confirm the job is finished. If the pro marks the job complete and you don't respond within 48 hours, it's released automatically. Check the work when they say they're done, and report any problem straight away.
This protection only covers jobs booked and paid through Skillteq. If you pay a pro in cash or directly to their account, we can't hold or recover that money.
What the Verified badge means
Pros with the Verified badge have had their profile and trade certificates reviewed by the Skillteq team. You'll see on every quote whether a pro is verified.
The badge is not a criminal background check and not a guarantee of workmanship. Read a pro's ratings and reviews from past Skillteq jobs too, and ask questions in the chat before you book.
Ratings go both ways
After every job, the customer rates the pro and the pro rates the customer. Reviews can only come from jobs done through Skillteq, so they reflect real work.
If something goes wrong
Open the job in the app and choose Report a problem. You can tell us if a pro didn't arrive, the work wasn't up to standard, you disagree about the final cost, there was a payment issue, or you have a safety concern. Our support team will follow up with you.
You can also reach us on WhatsApp or by phone on 082 458 0558, or by email at support@skillteq.co.za. Monday to Friday, 08:00 to 17:00.
Staying safe
- Keep messages and payments in the app, so there's a record if you need help later.
- Check the Verified badge, ratings and reviews before choosing a quote.
- Agree on the work and the price in writing in the chat before the job starts.
- Never share your banking passwords, PINs or one-time codes with anyone.
Your information
Read how we collect, use and protect your personal information in our privacy policy. You can delete your account from your profile in the app.