Help and FAQs

Quick answers about using Skillteq. If yours isn't here, our support team can help.

For customers

Does Skillteq cost anything to use?

The app is free to download and posting a job is free. When you book, you pay the pro's quote plus a Skillteq booking fee. The app shows both, and your total, before you pay.

Where does Skillteq work?

Anywhere in South Africa. How many pros you'll hear from depends on how many have signed up to work in your area, and that grows every week.

How do I pay?

In the app, by card, bank or EFT, through our payment partner Paystack. Prices are in rand.

When does the pro get my money?

Skillteq holds your payment until you confirm the job is done, then releases it to the pro. If the pro marks the job complete and you don't respond within 48 hours, it's released automatically.

What if something goes wrong with a job?

Open the job in the app and choose Report a problem. Our support team will follow up. You can also WhatsApp us.

How do I delete my account?

Go to your profile in the app and choose to delete your account.

For pros

What does it cost to join as a pro?

Joining is free, and so are job requests and quoting. You pay a 3% commission when you're paid for a job, and your first 3 paid jobs are commission-free.

Do I have to be verified before I get work?

No. You can receive requests and quote while our team reviews your profile. Customers can see which pros are verified, so getting the badge helps you win more work.

How do I get paid?

When a customer confirms your job is done, the payment goes into your Skillteq wallet. After a short holding period you can withdraw it to your bank account.

Can I also hire other pros?

Yes. One account can be both a customer and a provider. Switch between them in the app without logging out.

More detail: how fees work and getting started.

Still stuck?

WhatsApp or call us on 082 458 0558, Monday to Friday, 08:00 to 17:00, or see all the ways to contact us.